Refund policy

1. Eligible situations

An item is missing from your delivery or pickup bag.

The food arrived damaged, spilled or significantly later than the promised window.

The order was cancelled by us after any payment was made.

2. How to claim

Contact us within 60 minutes of delivery with your order number and a photo where relevant. Our team responds during opening hours, usually within 30 minutes.

3. How refunds are paid

Approved refunds for cash orders are adjusted against your next order or returned in cash by the rider.

For UPI or card payments we refund to the original payment method within 5–7 working days.